FAQs

Frequently Asked Questions (FAQ)

Q: What kind of payment options do www.ukcleaningsupplies.co.uk offer ?

www.ukcleaningsupplies.co.uk offers a variety of payment options as below:

METHOD 1: CREDIT CARD

Online payment via Protx (Visa, Mastercard, Debitcard, Electorn, Switch, Delta and all major cards).

METHOD 2: BUSINESS CUSTOMERS - CREDIT ACCOUNTS

We provide credit accounts to business customers subject to approval - please call 0800 3898 690 and speak to our account applications team:

Q: How secure is shopping with www.ukcleaningsupplies.co.uk ?

We want your online shopping to be worry-free, so we use Protx a third party credit card processing company who provide secure online credit and debit card payment solutions for thousands of online and mail order businesses across the UK. Your credit card details are processed through Protx super secure servers which guarantee your security.

We endeavor to make every transaction you make at www.ukcleaningsupplies.co.uk 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at www.ukcleaningsupplies.co.uk .

Q: I cannot remove and add items into my shopping cart. Why and how to resolve this ?

It should be a memory problem from your browser. Please follow steps on below link to delete the cookies:

If you are using Internet Explorer 7, follow these instructions.
http://oit.nd.edu/helpdesk/ie7_clear_info.shtml

If you are using Internet Explorer 6, follow these instructions.
http://www.microsoft.com/windows/ie/ie6/using/howto/customizing/clearcache.mspx

If you are using Firefox, follow these instructions.
http://www.ehow.com/how_2323049_delete-cookies-firefox.html

Q: I have signed up to www.ukcleaningsupplies.co.uk but cannot login with my password. Why ?

One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.

Alternatively, kindly contact us at support@ukcleaningsupplies.co.uk for technical assistance.

Q: I have a user account with www.ukcleaningsupplies.co.uk but forgot my password, what should I do ?

It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with www.ukcleaningsupplies.co.uk ) The password will be sent automatically to the registered email address.

Q: I have a user account with www.ukcleaningsupplies.co.uk , how do I change my personal info and shipping address ?

Go to My Account page, login and you can modify your account details there.

Q: Can I buy from www.ukcleaningsupplies.co.uk without creating an account ?

Unfortunately not. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.

Q: How do I know www.ukcleaningsupplies.co.uk latest news and promotions ?

Just subscribe to our newsletter, which we publishe Monthly. Or you can subscribe to our RSS Feed to get latest updates about our New Arrivals, Best Seller Products and Special Deal.

Q: How can I unsubscribe from the newsletter mailing list ?

You can unsubscribe by email us at support@ukcleaningsupplies.co.uk with the message title Unsubscribe and we will remove your email from the mailing list.

Q: I have received a few emails from www.ukcleaningsupplies.co.uk What are Orders Received, Orders Processed and Payment Receipt?

Order Received: This email informs you that www.ukcleaningsupplies.co.uk has received your orders and will process it as soon as possible.

Order Processed: This email confirms www.ukcleaningsupplies.co.uk has processed your order.

Order Shipped: This email confirms that www.ukcleaningsupplies.co.uk has delivered/shipped the order to your shipping address.

Q: Can I return an item after it is delivered to me?

Yes, you can. However, there are terms and conditions for this. Please refer to the http://www.ukcleaningsupplies.co.uk/index.asp?p=/static/terms.html for more information on this.

Q: I can't find a particular product/item I want from www.ukcleaningsupplies.co.uk online store, what can I do ?

Kindly contact us at support@ukcleaningsupplies.co.uk or call us on 0800 3898 690 for further enquiries. We will try our best to assist you or recommend you an alternative.